Assessment of Glasses.com: Customer Perspective
Glasses.com, an online retailer of glasses and sunglasses, was founded in 2011 and has since become a popular destination for those seeking stylish and affordable eyewear. Customers can order frames with or without lenses from the website, and the company offers a wide variety of options, including premium brands.
One of the standout features of Glasses.com is its return policy. Undamaged glasses can be returned within 60 days of delivery, and the company covers the shipping costs. This flexibility has contributed to generally positive customer satisfaction, as reported in reviews from major platforms like CNET. In a 2025 CNET article, Glasses.com was praised for its acceptance of most vision insurance plans, large frame selection, easy returns, and straightforward insurance billing processes. Shipping times and customer service were also reported positively.
However, direct recent ratings for Glasses.com on platforms like the Better Business Bureau (BBB) or Trustpilot are limited. A review from Paireyewear.com, a related eyewear seller, indicates a range of experiences. While some customers praised the customer service and virtual try-ons, others reported issues with returns and delivery delays.
Despite the limited direct ratings, the user experience cited in the CNET review suggests decent overall satisfaction for Glasses.com. For precise ratings on BBB or Trustpilot, direct examination of those platforms is recommended, as search results did not provide explicit scores or complaint summaries for Glasses.com itself.
Glasses.com offers a 1-year warranty for frame manufacturing defects and a 60-day home trial with free standard shipping and returns. The company also pays 50% of the cost of the same frames as a replacement for glasses damaged in the first year.
To order frames with lenses, customers need a current prescription from an optometrist or ophthalmologist. The company accepts FSA and HSA payments, as well as all major credit cards, Paypal, and Affirm. Glasses.com ships throughout the U.S. but does not ship internationally. All lenses come with a no-glare, scratch-resistant coating and 100% UV protection.
Glasses.com is owned by Luxottica, which also owns other eyewear retailers like LensCrafters and Target Optical. For free fittings and adjustments, customers can visit any LensCrafters store with their glasses and receipt. The company currently only carries frames for adults, but all glasses and sunglasses come in transition lenses and polarized sunglasses.
In summary, Glasses.com is generally regarded positively for its insurance acceptance, frame variety, and return policy. However, direct ratings on platforms like BBB or Trustpilot are limited, and customers may experience occasional issues with prescription accuracy and returns. For precise ratings and complaints, direct examination of those platforms is recommended.
- Glasses.com, a retailer of glasses and sunglasses, offers a wide variety of options, including premium brands and transition lenses, catering to the health and wellness, lifestyle, and shopping needs of its customers.
- The company accepts most vision insurance plans, FSA and HSA payments, major credit cards, PayPal, and Affirm, making it a popular destination for those seeking affordable eyewear.
- Glasses.com provides a 1-year warranty for frame manufacturing defects, a 60-day home trial, and covers the shipping costs for returns, showcasing a commitment to customer satisfaction and user-friendly return policies.
- Despite largely positive reviews, direct ratings on platforms like the Better Business Bureau (BBB) or Trustpilot are limited, with some customers reporting issues with prescription accuracy and returns.
- The industry giant, Luxottica, which owns Glasses.com, also operates other eyewear retailers like LensCrafters and Target Optical, providing opportunities for free fittings and adjustments at LensCrafters stores.
- The online retailer, primarily focused on adult customers, does not ship internationally; however, all glasses and sunglasses come equipped with no-glare, scratch-resistant coatings and 100% UV protection, demonstrating a strong commitment to eye-health and eye-disorders, as well as other vision problems.
